Where things ship from
We sell cigar accessories — cutters, lighters, cases, humidification. We do not sell tobacco and never have.
Most accessories ship direct from our supplier rather than from a warehouse of ours. That is how a small shop can carry a range without holding thousands of kronor of stock, and we would rather say so than let you assume there is a building in Malmö with your cutter in it. It means delivery takes longer than Amazon. It also means the price is lower than it would otherwise be.
How long it takes
One to two weeks to most of Europe and North America, tracked. Each product page states its own window where it differs. If something is going to take longer than that, we email you rather than let you wonder.
Parcels ship from our supplier outside the EU. Inside the EU, VAT is settled when we place the order, and since July 2026 there is a flat €3 customs fee per item on small parcels from outside the Union; if a carrier asks you for it, or for a handling charge, at the door, pay it, send us the receipt, and we refund it in full. Outside the EU, import duty and local tax are set by your own country and are not ours to collect or waive.
Lighters arrive without gas
Every lighter ships empty. A lighter containing butane is classified as dangerous goods (UN 1057, class 2.1) and cannot travel by ordinary air freight; purged and empty, it is an ordinary metal object. Fill it with any refined butane refill — a few euros in any tobacconist. This is not a defect and it is not us cutting a corner. It is how every lighter bought online crosses a border.
Changing your mind — 14 days
You have 14 days from the day the goods reach you to withdraw from the purchase, for any reason or none. You do not have to explain yourself and we will not ask you to.
To withdraw, email orders@thenextcigar.com with your order number and say you are cancelling. Anything unambiguous counts — you do not need a form.
Send the goods back within 14 days of telling us. You pay the cost of return postage unless the item arrived faulty, damaged or not as described, in which case we pay it. Use a tracked service; until it reaches us it is still your parcel.
We refund within 14 days of receiving the goods back, to the card you paid with. That includes the original standard delivery charge. We may reduce the refund if the item has been handled more than you would handle it in a shop — trying a cutter is fine, using it for a fortnight is not.
If something arrives faulty
Email us with a photograph. We replace it or refund it, your choice, and we pay the postage both ways. This right is separate from the 14 days above and lasts far longer — under Swedish law you can complain about a faulty product for up to three years.
What cannot be returned
Digital products — guides, PDFs — are non-refundable once downloaded, because there is nothing to send back. Everything physical can be returned.
Who you are dealing with
The Next Cigar is owned and operated by Cristian Ortiz Suárez, Malmö, Sweden. For anything to do with an order, email orders@thenextcigar.com. We answer.
If we cannot resolve a complaint between us, consumers in the EU can take it to the Allmänna reklamationsnämnden (the Swedish National Board for Consumer Disputes) or the EU's online dispute resolution platform. We will follow their decision.